The picture is bigger than the screen
1) Inquiry: The picture is (Edit) 2) Resources used: Home > Picture > Picture Size ► > My Picture Has Black Bars, Is Stretched, Distorted, Or Too Large For The Screen (Aspect Ratio Adjustments) > The picture looks normal but the text on the top and bottom of the picture is cut off. The picture is bigger than the screen. 3) Steps taken: • verify the issue • Happening on all channels/sources - • Happening on all the windows/source/menu - • Guided the customer on how change the picture size of the television - • Run Self Diagnosis | Picture Test - • Explain to the customer that the issue is caused by - (Please edit) 4) Additional comments/Requirements: DOP: POP: 5) Outcome: 6) Language: (DR Only) en 7) Symptom Description: na 8) NCP Parts Needed: na Symptom Code: 040309 |