Home
WEBSITES
Samsung.com
ASC Locator
Short Calls
Power Issues
Not powering on
Not powering off
Powercycling
Display Issues
No Picture
Picture Quality
>
Dead Pixel Policy
The Brightness Is Dimming Automatically
Line Running Through the Screen
Half Of The TV Screen Is Black
Picture Size
>
Stretched
Too Small
Too Large
Sound Issues
Audio
>
No Sounds
Audio Dropout
Constant Low Volume
Noise
>
Buzzing, Crackling, Or Humming
High Pitched Whistling Sound, Hum, Buzz
Rattling Noise From TV
Moving Through The Menu The TV Makes A Beeping Sound
Network Issues
Wireless
>
Mac Address Test Failed
IP Address, Subnet, Gateway, DNS Server Test Failed
Gateway Ping Test Failed
Internet Service Test Failed
Wired
>
Mac Address Test Failed
IP Address, Subnet, Gateway, DNS Server Test Failed
Gateway Ping Test Failed
Internet Service Test Failed
Smart Hub/Apps
1. Testing Samsung Hardware Issues
2. Testing Samsung Account Issues
3. Testing App Provider Interference/Connection
Connection Issues
Bluray Player
>
Bluray Player (HDMI Cable)
Bluray Player (Component Cable)
Bluray Player (Composite Cable)
Cable Box
>
Standard Definition Cable Box
High Definition Set-Top-Box
Home Theater System/Soundbar
>
HTS/Soundbar using analog stereo connection
HTS/Soundbar using optical cable
HTS/Soundbar using HDMI (Pass through connection)
HTS/Soundbar using HDMI cable (ARC Function)
HTS/Soundbar using (RCA) Aux cable
Computer/Laptop
>
Computer using HDMI
Computer using DVI to HDMI
Computer using VGA cable
Headphones
>
Not Amplified Wireless Headphones
Self Amplified Wireless Headphones
Wired Headphones
Samsung IR Blaster
>
Samsung IR Blaster
Video Gaming Console
>
Video Game System (HDMI)
Video Game System (Component AV)
Video Game System (Composite AV)
Camcorder
>
Camcorder using HDMI
Camcorder using Composite
Camcorder using Component
Out of Warranty
In Warranty
In Warranty (Waiting for BOS)
TRACKER
Phoenix Tracker
Training Survey
MORE
Model Comparison
>
Soundbar
>
Curved Soundbar Chart
Flat Soundbar Chart
SWA - 8000S
Manually Compare
Bluray
>
Bluray (Chart)
Manually Compare
Television
>
TV 2015 A (Chart)
TV 2015 B (Chart)
TV 2015 Feature (Chart)
TV 2015 Accessory (Chart)
TV Remote Auto Detection
TV 2016 (Chart)
Manually Compare
Support
>
Application Compatability
TV Menu
Samsung Simulator
Special Cases
Warranty Services
Parts and Procedures
Escalations
Referrals and Contacts
Transaction Process
Firmware
>
Manuals & Downloads
E-mail
Firmware Update
Contacts
>
Samsung International Numbers
ERN
Retailer Contacts
Speed Dial
Home
WEBSITES
Samsung.com
ASC Locator
Short Calls
Power Issues
Not powering on
Not powering off
Powercycling
Display Issues
No Picture
Picture Quality
>
Dead Pixel Policy
The Brightness Is Dimming Automatically
Line Running Through the Screen
Half Of The TV Screen Is Black
Picture Size
>
Stretched
Too Small
Too Large
Sound Issues
Audio
>
No Sounds
Audio Dropout
Constant Low Volume
Noise
>
Buzzing, Crackling, Or Humming
High Pitched Whistling Sound, Hum, Buzz
Rattling Noise From TV
Moving Through The Menu The TV Makes A Beeping Sound
Network Issues
Wireless
>
Mac Address Test Failed
IP Address, Subnet, Gateway, DNS Server Test Failed
Gateway Ping Test Failed
Internet Service Test Failed
Wired
>
Mac Address Test Failed
IP Address, Subnet, Gateway, DNS Server Test Failed
Gateway Ping Test Failed
Internet Service Test Failed
Smart Hub/Apps
1. Testing Samsung Hardware Issues
2. Testing Samsung Account Issues
3. Testing App Provider Interference/Connection
Connection Issues
Bluray Player
>
Bluray Player (HDMI Cable)
Bluray Player (Component Cable)
Bluray Player (Composite Cable)
Cable Box
>
Standard Definition Cable Box
High Definition Set-Top-Box
Home Theater System/Soundbar
>
HTS/Soundbar using analog stereo connection
HTS/Soundbar using optical cable
HTS/Soundbar using HDMI (Pass through connection)
HTS/Soundbar using HDMI cable (ARC Function)
HTS/Soundbar using (RCA) Aux cable
Computer/Laptop
>
Computer using HDMI
Computer using DVI to HDMI
Computer using VGA cable
Headphones
>
Not Amplified Wireless Headphones
Self Amplified Wireless Headphones
Wired Headphones
Samsung IR Blaster
>
Samsung IR Blaster
Video Gaming Console
>
Video Game System (HDMI)
Video Game System (Component AV)
Video Game System (Composite AV)
Camcorder
>
Camcorder using HDMI
Camcorder using Composite
Camcorder using Component
Out of Warranty
In Warranty
In Warranty (Waiting for BOS)
TRACKER
Phoenix Tracker
Training Survey
MORE
Model Comparison
>
Soundbar
>
Curved Soundbar Chart
Flat Soundbar Chart
SWA - 8000S
Manually Compare
Bluray
>
Bluray (Chart)
Manually Compare
Television
>
TV 2015 A (Chart)
TV 2015 B (Chart)
TV 2015 Feature (Chart)
TV 2015 Accessory (Chart)
TV Remote Auto Detection
TV 2016 (Chart)
Manually Compare
Support
>
Application Compatability
TV Menu
Samsung Simulator
Special Cases
Warranty Services
Parts and Procedures
Escalations
Referrals and Contacts
Transaction Process
Firmware
>
Manuals & Downloads
E-mail
Firmware Update
Contacts
>
Samsung International Numbers
ERN
Retailer Contacts
Speed Dial