No Sounds1) Inquiry: The customer said that there’s no sounds on his TV.
2) Resources used: Home > Audio > Audio Issues > No Audio > No Audio At All > I See The Volume Indicator On The TV Screen > I Still Do Not Hear Any Audio 3) Steps taken: • verify the issue • External Speaker - • No volume in all channels - • Press Volume button on the TV remote - • Volume indicator appears on the screen - • Run Self Diagnosis (Sound Test) - (If available) • Try another source: Game System, DVD player, VCR - (If needed) • Check the software version - • Powercycle the television - • Explain to the customer that the issue is with the - (Please edit) 4) Additional comments/Requirements: DOP: POP: 5) Outcome: 6) Language: (DR Only) en 7) Symptom Description: na 8) NCP Parts Needed: na Symptom Code: L40104 |