Mac Address Test Failed
![Picture](/uploads/6/3/3/4/63347959/__4668831.jpg)
1) Inquiry: The customer said that they are experiencing Network issue.
2) Resources used: Networking & Network Features > Problems Connecting The TV To A Network > Wireless > Mac Address Test Failed
3) Steps taken:
• verify the issue
• Run network test - Mac Address Test Failed
• Factory reset the television -
• Explain to the customer that the issue is caused by - (Please edit)
4) Additional comments/Requirements:
DOP:
POP:
5) Outcome:
6) Language: (DR Only) en
7) Symptom Description: na
8) NCP Parts Needed: na
Symptom Code: L90301
2) Resources used: Networking & Network Features > Problems Connecting The TV To A Network > Wireless > Mac Address Test Failed
3) Steps taken:
• verify the issue
• Run network test - Mac Address Test Failed
• Factory reset the television -
• Explain to the customer that the issue is caused by - (Please edit)
4) Additional comments/Requirements:
DOP:
POP:
5) Outcome:
6) Language: (DR Only) en
7) Symptom Description: na
8) NCP Parts Needed: na
Symptom Code: L90301